Frequently Asked Questions

Our loose tea leaves are packed in a zip lock bag. To ensure the quality of the tea leaves, we include an oxygen absorber in every packet purchased.

Please store it in a cool, dry space and away from the sunlight. Refrigeration is not necessary.

Tea leaves should be consumed within 2 years from date of purchase.

The hairline cracks are mainly caused by uneven drying of the piece, meaning that some parts of the pottery shrink more than others. As it is difficult to create a consistent environment to ensure that the entire piece dries at a similar rate (and is heavily dependent on the humidity level), such hairline cracks are normal and do not cause any safety issues when used.

Please note that we will not accept any return/refund of ceramic pieces that have hairline cracks.

As all the curated pieces are hand-made ceramics, we are not able to re-stock the exact same piece. Look out for other pieces from the same series/artists in our future collections!